Education 12.06.16 Minutes

Attending:

Val Prater, Martina Bode, Ernie Duran, Michael Scott, Saul Weiner, Annie Armstrong, Marieke Schoen, Michael Siciliano, John Fyfe, Cynthia Herrera Lindstrom, Jon Art, Anthony Marino, Mike Kamowski, Alana Steffen, Kim Richards, Heather O’Leary, Michael Hites

  • Subcommittee Reports
    • Personal Computing Devices
      • Noted that the Mobile Learning Initiative grant proposal had been approved by the council last year, but not funded
      • Subcommittee plans to resubmit this year
      • Some updates to the proposal are being worked on and will be ready by December 7th to send to the council
      • Discussion of TLC involvement in the proposal
      • Motion to approve, no opposition voiced
    • LMS Board
      • The board reevaluated the data on student and faculty use of Blackboard and a spreadsheet with raw numbers is available in Box
      • It was suggested that, according to the data, many users did not know how to use Blackboard
      • Suggested that a number of things in Blackboard need to be updated
      • Discussion on analyzing Blackboard and the best way to move forward
      • Discussion of the non-standardization of Blackboard sites, how templates could be supplied, and faculty reaction
      • Noted that a major Blackboard security update has been pushed back
  • Standing Reports
    • TLC
      • 39 teaching scholars were selected to be matched with a mater teaching scholar as a mentor
      • Mentioned that course evaluations have gone out and are now closed
      • Reports will be released to faculty on December 15th
      • Noted that the TLC has been hosting a number of workshops and conversations
      • New resources now available on the website
  • Old Business
    • ACCC SLAs
      • Noted that a number of SLAs from ACCC have been asked to be reviewed by the committee
      • Members commented on a spreadsheet of each service
      • Suggested that there could be a number of different response times depending on the severity of a situation
      • Noted the difficulty of getting data out of the Request Tracker ticketing system
      • ACCC working to address this difficulty
      • Noted that resolution times are measurable, response times are not
      • Once data is available, response windows can be adjusted
      • Suggested to introduce a troubleshooting forum where users can look for help
      • More details on what each service is, what problems people may be encountering, and support available was asked for
      • Proposed having an experienced user “certification” showing one knows how to troubleshoot and get a faster response time
      • Suggested including a service status page as one troubleshooting step
      • Noted that there are services where ACCC is troubleshooting a problem but there are standard services where there is no problem
      • Suggested that there are “service requests” vs. “incidents”
      • Feedback will eventually be shared
    • ITGC Assessment
      • Last survey went out
      • Working on compiling all feedback into a report of recommendations
    • TechTeach
      • Noted that there were about 150 attendees
      • Feedback was very positive
      • Planning committee met afterwards to brainstorm ideas for increasing attendance
      • Suggested for future conferences to consider inviting outsiders to present sessions
      • Suggested to have more TLC involvement
      • Discussion of bringing in outside attendees as additional revenue stream
      • Further discussion of possible half-day conference
      • Suggested to hold hands-on working sessions in afternoon